Guarantee and Return Policy
Custom made system
Custom made systems are not refundable. All of our custom pieces are guaranteed to match your desired specifications and template (if supplied). Hair loss is not guaranteed as each piece is custom made and differs according to variances. Any issues are handled on a case-by-case basis.
Ready made system
We guarantee against manufacturing defects on ready made systems. If not satisfied, return ready made system within 14 days* of purchase for exchange or refund. If you would like to change the hair color or base, we can exchange it for you for a more satisfactory piece! Hair loss is not under guaranteed.
The system must be returned in their original condition, which means the hair can not be washed, cut, permed or worn in any way. Customer will be responsible for the return shipping cost and any associated taxes and fees if applicable. A $35 restocking fee apply on each returned system. No exchange or refund will be offered to customers who authorize us to cut the unit to their size or style the hair, sales is considered to be final.
*14 days counts from the date order was delivered to the date returned order was received by us.
Repaired system does not covered by any kind of guarantee.
Product ( non-hair pieces)
You may return products within 14 days on all unused, undamaged products still in their original packaging and suitable for resale.
Return shipping cost
All return shipping costs and risks will be assumed by the customer unless, however a shipping mistake was made on our part.